Teleconnect International, located in Wetaskiwin, AB, is all about improving communication. Here is a list of the most popular questions we receive from prospective clients. If you have any further inquiries for our team, don’t hesitate to get in touch: we’re always available.
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I'm just starting a new business, so my call volume will be low. Do you have requirements on how large my company has to be?
Whether your company has one employee or thousands, we can set up a custom service package that satisfies your needs, as well as the needs of your customers.
How are my callers going to reach your operators?
Once we issue you a direct line to our offices, you may choose to have your customers use that line directly or have your existing numbers forwarded to our location.
If you issue me a toll-free number, am I allowed to advertise it directly to my clients and prospects?
Yes! You can feel free to advertise the number for your customers to dial directly.
I am out of province -- does this make a difference?
No, it doesn't! Once your calls are forwarded to us, and we answer, all of your scripting appears right on the operator's screen. We know exactly how to answer, what information to take, and what to do with the calls. We will even know what time zone you operate in. Your customers believe that they are connecting with your business, even if you are a thousand kilometers away.
When will you answer my calls?
We're here to answer all calls 24/7/365. Whenever you need us to answer, all you have to do is call-forward your phone line(s) over to us, whether it's after hours, the weekend, all day, or you just can't pick-up in time.
How long have you been in business?
Teleconnect International has been under the same management and operation since 1979! The technology we use has definitely changed over the decades, and our exceptional service keeps us strong in the industry.
We are in a hurry to get up and running! How long will it take to get our customized account set up?
Most accounts can be set up in 48 hours or less. A few simple forms and a customized programing consultation are required to get things going.
My phone company does not allow forwarding to a toll free number. Can you issue me a local number instead?
We have non-toll-free numbers available. We can easily issue you one to assure that your calls can be forwarded.
Can you work with different people on call, dependent on the criteria of the call and time of day?
Yes! We will customize your account to get the right information to the right people at the right time. This is called "Dispatching.” Although some companies will charge a "dispatching fee," we do not. We simply consider dispatching part and parcel of our service. It's our job to make sure the information is correct and gets to the right people.
Can you send messages to large groups of people over different media?
Whatever you need, we can customize your notification at the time you set up the account and update it as your business grows.
What if I need to make changes? Is there a cost involved?
All companies change, and we are ready to update your account when needed. There is no cost involved for account updates, and they can be requested via email or fax.