FAQ
I'm just starting a new business so my call volume will be low. Do you have requirements on how large my company has to be?
Whether your company has one employee or thousands, we can set up a custom service package
that satisfies your needs, as well as the needs of your customers.
How are my callers going to reach your operators?
Once we issue you a toll free number, you can choose to have your customers use that line directly or have your existing numbers forwarded to our location.
If you issue me a toll free number, am I allowed to advertise it directly to my clients and prospects?
Yes! You can feel free to advertise the number for your customers to dial direct.
I'm not sure what my call volume is, or will be. Am I going to be stuck paying huge overage fees?
We understand this, and rather than penalizing you, for doing more business, we will monitor your usage monthly, and if need be can adjust your account and place you at a more cost effective pricing plan.
I need for you to answer when I'm not available, will I be charged for after hours, weekends, or holidays?
Absolutely not! Our pricing is for service 24/7/365.
I am out of province, does this make a difference?
No it doesn't! Once your calls are forwarded to us, and we answer, all of your scripting appears right on the operator's screen. We know exactly how to answer, what information to take, and what to do with the calls. It is not transparent that we are not actually in your office, and maybe a thousand miles away.
When will you answer my calls?
We're here to answer all calls 24/7/365. Whenever you need us to answer, all you have to do is call forward your phone line(s) over to us. Whether it's after hours, the weekend, all day, or you just can't pick-up in time.
How long have you been in business?
Teleconnect has been under the same management since 1979
We are in a hurry to get up and running, how long with it take to get our customized account set up?
Most accounts can be set up in 24 hours or less. Only a few simple forms are required to get things going.
My phone company does not allow forwarding to a toll free number. Can you issue me a local number instead?
We have non toll free numbers available. We can easily issue you one to assure that your calls can be forwarded.
Can you work with different people on call dependent on the criteria of the call and time of day?
Yes! We will customize your account to get the right information to the right people at the right time.
Can you send messages to lists of people over different meduims?
What ever you need we can customize your notification at the time you set up the account, and update it as your business grows.
What if I need to make changes? Is there a cost involved?
All companies change, and we are ready to update your account when needed. There is no cost involved for account updates, and they can be requested via phone, email or fax.